Press Hotline
Media inquiries, brand mentions, and interview schedules are taken here
- Response: Within 1 business day
- Priority: Publication verification
- Region: Bangladesh
TKGEM pLay Official Press Contact
If you need to reach the media team quickly, this section will help: press notes, interviews, and publication verifications have separate routes; for general requests a response within 1 business day, and for urgent matters the Dhaka office reviews first.
If you write coverage, then first Help Center See also for account-related questions TKGEM pLay App A page may be needed
Press Email
Send a written summary for major coverage or editorial requests
- Write the subject clearly
- Provide link and headline
- Add brief background
Dhaka Coordination
Local media follow-up, Bengali statement, and release clearance checked by Dhaka team
- Language: Bengali
- Focus: Local media
- Response: Priority-based
Media Resources and Brand Assets
Having a kit makes reporting much easier, so three file-type resources are separated to speed up coverage
- Press Kit
- Brand overview, publishable summary, and basic contact points can be seen in 3 minutes
- Brand Asset
- Logo, banners, and screenshot reference files are kept; helps create cover images
- Executive Biography
- Speaker list, role details, and short bios for media quotes
General contact information
For questions outside the press, you'll find quick guidance here on bKash, Nagad, and Rocket; login-related answers go via a separate path, so follow-ups are faster
General Support
General questions about accounts, apps, and the help center here
- Focus: User Support
- Required information: User ID
- Route: TKGEM pLay Support
Payment Support
For Bangladesh users there is a separate track for bKash, Nagad, and Rocket
- Local Channel: bKash
- Local Channel: Nagad
- Local Channel: Rocket
General questions about media coverage
The following questions editors and reporters often ask; answers are kept short so that essential information is quickly available
What to send for coverage?
Send a headline, link, and a one-line summary of the subject; if screenshots are available, verification is faster
Where can I find TKGEM pLay Help?
Help Center The page has step-by-step instructions there; it also contains basic information for account, app, and contact
What to do if you have login
First Registration information Match them, then TKGEM pLay Login Try again; if the problem persists the support team will look into it